Refund Policy

Return Exchange & Refund Policy

This Return, Exchange & Refund Policy applies to all orders placed on yaopeiparts.com. Please read carefully before submitting a return or exchange request.

1. Return Policy (Returns)

  • Do you accept returns? Yes, we accept returns for both defective and non-defective products.
  • Product Condition: Only new products are eligible, including:
    • Unopened items in original packaging
    • Products that have never been used
  • Return Window: Within 30 days of receiving the product.
  • Return Method: By mail only.
  • Return Address: Do not return to the original shipping address. The correct return address will be provided by email after your request is approved.
  • Return Label: The customer is responsible for return shipping costs.
  • Restocking Fee: No restocking fee will be charged.

Non-returnable items:

  • Opened or used products
  • Products damaged due to improper use
  • Customized or special order products marked as non-returnable

2. Exchange Policy (Exchanges)

  • Do you accept exchanges? Yes, we accept exchanges.
  • Eligible cases:
    • Received defective or damaged product
    • Ordered the wrong model but product is unused and in original packaging
  • Product Condition: Only new, unused, unopened items are eligible.
  • Exchange Window: Within 30 days of receiving the product.
  • Exchange Process:
    1. Contact us at yaopeiparts@gmail.com with your exchange request and reason.
    2. We will review and provide the return address by email.
    3. The customer is responsible for return shipping costs.
    4. Once we receive and confirm the returned product, we will ship the replacement within 7 business days.

3. Refund Policy (Refunds)

  • Refund Eligibility:
    • Approved return requests
    • Orders that cannot be fulfilled due to out-of-stock or other reasons
  • Refund Method: Refunds will be issued to the original payment method.
  • Refund Processing Time: Within 7 days after we receive and confirm the returned product.
  • Non-refundable items:
    • Products that do not meet return conditions
    • Opened, used, or non-original packaging items
    • Customized or special order products marked as non-refundable

4. Return & Refund Process (Summary)

  1. Contact us at yaopeiparts@gmail.com to submit your request.
  2. We will review and provide the correct return/exchange address via email.
  3. Customer mails back the product within 30 days (shipping cost is customer’s responsibility).
  4. Once we receive and confirm the product:
    • Exchange: A replacement will be shipped within 7 business days.
    • Refund: A refund will be issued to the original payment method within 7 days.

5. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Email: yaopeiparts@gmail.com